Terms, Conditions and Guarantee

Our Terms & Conditions

  1. All prices are shown in Australian dollars.
  2. Prices do not include the delivery fee.
  3. Prices include GST where applicable.
  4. The standard price is representative of the product pictured. The premium price (if selected) indicates an increase in size and/or flower & container value.
  5. All  designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your order.

Our Guarantee

Newcastle Florist guarantees the freshness, flower quality and value of every order. Each arrangement delivered by Newcastle Florist is created by a professional florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.


For products with Alcohol

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

For Hampers for delivery within Australia

In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. Where two prices are listed, the flower and gourmet hampers pictured represent the base or starting value. Choose the higher value and your order will be increased in size/value compared to the image pictured.

  • Hamper prices shown are fixed to 31st December 2008.

  • Christmas hampers are available at participating stores during the month of December only. All other hampers are available for delivery all year round.

  • Cancellations or alterations to orders must be made within 24 hours of ordering.

  • Customer reports of damaged goods must be made within two  (2) working days from date of delivery, or a claim cannot be processed.