Delivery Policy

Our Delivery Policy

Newcastle florist and Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.

Some areas in some countries (including Australia) are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.

Delivery within Australia is not guaranteed on Public Holidays, Saturday afternoons or Sundays.

Same day delivery within Australia from Monday to Friday is possible so long as the order is placed before 3pm AEST.

Same day delivery within Australia on Saturdays is possible so long as the order is placed before 10am AEST. If your order is placed online outside of these requirements your delivery will be made on the following Monday.

Newcastle is a large geographical area and therefore some areas are serviced only once a day. These areas are the outer lying areas of Belmont, Valentine, Warners Bay, Speers Point, Edgeworth, Cameron Park, Barnsley, West Wallsend, Tarro & Beresfield, Fern Bay & Stockton. These areas are generally made late afternoon.

Deliveries are done at the florist's and courier's discretion. Times vary according to daily quantities to select area's.

Deliveries on a Saturday are made around Weddings.

If your delivery is urgent please call Newcastle Florist for advice on delivery availability.

For more specific information on your delivery, refer to the information below:

  • Delivery for funeral orders
  • Delivery to hospitals & nursing homes
  • Delivery to hotels & holiday resorts
  • Delivery on public holidays

Delivery for Funeral Orders

Newcastle Florist treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply us with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff.

For hospital and nursing home deliveries, we recommend sending flowers and gifts that are already arranged in a container.    Please note:

  • Loose cut flowers are not ideal as there are usually limited vases available
  • Most hospitals do not allow plants

 

Delivery to Hotels & Holiday Resorts

For deliveries to Hotels & Resorts, please supply Newcastle Florist with the recipient’s:

  • Hotel or Resort name
  • Room name or number and address
  • Whether the recipient is a guest or part of the staff.

Delivery on Public Holidays

Please be aware that we do not deliver on Public Holidays. Your order will processed the next business day.